NZGW Privacy Collection Notice

How and why we collect personal information

We collect personal information such as your name, date of birth, email address, addresses and payment details to register, manage your or your company’s account and process and deliver your orders. Without this information, we may not be able to provide you with the services or products. We may collect other personal information such as your survey responses, opinions, preferences and interests when you share feedback with us.

We typically use your personal information to:

  • facilitate the payment, fulfillment and delivery of your order
  • communicate with you about your purchases
  • sell and promote relevant products and services
  • conduct relevant research and improve our services
  • respond to your enquiries and complaints;
  • conduct investigations in cases of fraud or data security risks;
  • improve our business generally, including by monitoring or recording our interactions with you for training purposes;
  • keep our records accurate and up-to-date
  • better understand your needs and identify and market to you other products and services you may find useful; and/or
  • comply with our legal obligations, for instance when we are managing a product quality or safety issue

Depending on how you deal with us, it’s possible we may need to collect other types of personal information necessary to deliver you the benefits of NZGW or respond to your broader needs. We may not be able to provide you with the services you require without these details.

Sharing your personal information

We work with a number of partners and service providers, and we sometimes need to share your personal information with them to fulfill our NZGW service to you and in the course of doing business. These include IT experts, payment services providers, delivery service providers, and third parties who help us maintain our websites.

We may need to share your personal information with other parts of the Woolworths Group, as permitted by law or in the context of any legal proceedings to which we are a party.

Should we ever explore the sale of NZGW, we may need to share personal information with potential and final acquirers.

Computing and commerce are now globalised and consequently we may sometimes need to share personal information overseas, for instance while using cloud computing services.

Visit the Woolworths NZ Privacy Policy for more information on sharing personal information.

Your rights

If you have a query or complaint you would like to discuss with Woolworths relating to a privacy matter, you can contact the Woolworths NZ Privacy Officer.

New Zealand Grocery Wholesalers (“NZGW”) is a division of Woolworths New Zealand Limited, which is part of Woolworths Group Limited (ABN 88 000 014 675). Visit the Woolworths NZ Privacy Policy for more information.